Trust in financial services must be rebuilt after PPI

The financial services industry must rebuild consumer trust following the "debacle" over the mis-selling of payment protection insurance (PPI), missold payment protection, it has been claimed. The Financial Services Consumer Panel has said that people should be able to access products that are straightforward and "do what they say on the tin". Adam Phillips, chair of the Consumer Panel, said: "Following the banking crisis and the PPI debacle it is crucial to rebuild trust in financial services. We think that the ability to buy products that have straightforward objectives and which deliver clearly defined results will help to do this. "Our research has set out likely criteria for product types and analysed existing products that might meet their promises." He added that he hopes the research will help encourage a debate among industry professionals, the government and consumers, in terms of the availability of "straightforward" products.